Why Do They Want To Make Us Angry?! 😡

 Have you ever sat in front of your computer for an hour or more filling out forms and answering questions, going through the whole process in order to get an insurance quote only to be told at the end that, "whoops, sorry, we're having a technical issue, call us at 800-nnn-nnnn"?

What do you do? Do you call them? Do you tell them (in your mind) "fuck you, I'll go somewhere else where they, hopefully, won't waste my time"? After all, there are dozens of companies out there.

I called them. The first thing I did was yell at poor little Summer about how much I HATE having my time wasted and how they need new IT people if they're having technical issues. Poor Summer. She tried to help but I ended up hanging up on her. Well, I said goodbye and told her to have a nice day, then I hung up. I did tell her that I'm 68 years old and could "check out" at any moment. I told her to please report to her management and "up the ladder" how much people hate to have their valuable time wasted.

I suspect that they do this on purpose. Yes. They purposely have "technical issues" in order to get you on the phone to try to sell you more stuff. That's what Summer tried to do. I went through the whole online process and at no point before the "pay now" button did anyone ask me "are you sure you don't want [this stuff] on your policy?" But Summer asked me. She couldn't even clearly explain what [this stuff] does and why I would want it, but she wanted to add it to the policy. This is where I hung up. (See the meaning of "hung up" in the previous paragraph.)

As I said, I'm 68 years old. I've survived this long, done some good in the world, served my country for 22 years, worshiped my God, and I think I deserve to go through certain processes without ending up with "technical issues." Bogus technical issues.

I had plans to write a nicer post today. Maybe I will later, but first I need to calm down and maybe drink something (since it's illegal in Texas to "smoke something"). I hope you all are having a nicer day that I am. And it's only 9:00AM. Damn.

 

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